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15 Mar 2021
Protecting vulnerable consumers is a key focus for the FCA

Protecting vulnerable consumers is a key focus for the FCA

The Financial Conduct Authority (FCA) warns that there are now “27.7 million adults in the UK with characteristics of vulnerability.” Examples of vulnerability include poor health, such as cognitive impairment, life events, such as bereavement or new caring responsibilities, low resilience to cope with financial or emotional upsets and low capability, such as poor literacy…

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4 Feb 2020
Why is Culture so important? 

Why is Culture so important? 

Improving culture and governance in regulated firms has always been a major priority for the FCA, but what does it mean and how does it benefit consumers?   The Senior Managers and Certification Regime (SM&CR) came into force for FCA solo-regulated firms in December 2019.  The aim of this new regime is to encourage a…

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2 May 2019
Cold calls – protecting yourself from scams

Cold calls – protecting yourself from scams

We are all familiar with the nuisance associated with unsolicited cold calls, but these unwanted conversations can have more serious consequences. It’s an unfortunate reality that scams are becoming increasingly sophisticated, making it very difficult to distinguish a genuine caller from a fraudster, who can often appear completely credible and friendly.   Cold calling techniques…

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